Job Description

It started with one ridiculously good idea - Create a different breed of BPO! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion; exploring new technologies, being ready to handle any challenge in a moment’s notice, mastering consistency in an ever-changing world – that’s what it takes to get there. If that's something you want to be apart of, apply today!

What does a Customer Care Specialist really do? Think of yourself as someone who will provide world-class service to our customers in an accurate, efficient, and respectful manner on every call as measured by different performance metrics, so not everyone can qualify for this role. We make sure we get the best of the best, after all, we are a ridiculously good company so we make sure our employees are top-notch. So come on, now we need your full concentration because it’s time to imagine what it’s like being a Customer Care Specialist.

Responsibilities:

Experience in technical-based customer assistance through chat, and email

Previous experience dealing with the challenges faced in a customer-focused role

Act as a key participant within the internal team and wider Company by taking part in department initiatives providing feedback/updates, promoting collaborative solutions, and supporting colleagues/departments. As a result, driving the successful development of the team and the wider department forward.

Problem-solving and critical thinking skills

A passion for problem-solving with the customer’s interest and satisfaction being the primary goal Social Media Savvy

Ability to effectively and correctly communicate verbally and in written format

Role Requirements:

English (B2/C1) speaking and writing

Great communication skills, written and oral

Demonstrate strong abilities to work independently and as a remote team player

Must be adaptable and flexible, demonstrating abilities to work with process and information changes Must be willing to participate in a background screening

Proven customer communication experience (E-mail & chat)

Strong working knowledge of external systems and PC based internet and software applications (e.g. internet, Microsoft Office)

Willing to learn new skills in a brand new industry within the market

English Customer Care Specialist

About TaskUs Egypt