Job Description

It started with one ridiculously good idea - Create a different breed of BPO! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion; exploring new technologies, being ready to handle any challenge in a moment’s notice, mastering consistency in an ever-changing world – that’s what it takes to get there. If that's something you want to be apart of, apply today!

English Customer Care Specialist

What does a Customer Care Specialist really do? Think of yourself as someone who will provide world-class service to our customers in an accurate, efficient, and respectful manner on every call as measured by different performance metrics, so not everyone can qualify for this role. We make sure we get the best of the best, after all, we are a ridiculously good company so we make sure our employees are top-notch. So come on, now we need your full concentration because it’s time to imagine what it’s like being a Customer Care Specialist.

Responsibilities:

Experience in technical-based customer assistance through chat, and email ● Previous experience dealing with the challenges faced in a customer-focused role ● Act as a key participant within the internal team and wider Company by taking part in

department initiatives providing feedback/updates, promoting collaborative solutions, and supporting colleagues/departments. As a result, driving the successful development of the team and the wider department forward.

Problem-solving and critical thinking skills
A passion for problem-solving with the customer’s interest and satisfaction being the primary goal
Social Media Savvy
Ability to effectively and correctly communicate verbally and in written format

Role Requirements:

English & Spanish (B2/C1) speaking and writing
Minimum 1-2 year experience in Customer Support, technical support, especially with a help desk or other IT functions
Great communication skills, written and orally
Demonstrate strong abilities to work independently and as a remote team player ● Must be adaptable and flexible, demonstrating abilities to work with process and information changes
Must be willing to participate in a background screening
Proven customer communication experience (E-mail & chat)
Strong working knowledge of external systems and PC based internet and software applications (e.g. internet, Microsoft Office)

About Us

We are a collective of highly capable humans, who understand how to deploy technology and data to best serve your purpose. From Digital CX to Content Security, AI Operations, Consulting, and

anything in between, we consider ourselves responsible for protecting our partners’ interests and supporting their long term success through innovation and technology—powered by ridiculously smart people.TaskUs partners with the world’s most innovative and disruptive brands to protect what matters most and to thrive in an ever changing world.TaskUs currently has over 52,000 employees around the world with offices across the United States, the Philippines, India, Taiwan, Mexico, Greece, Ireland, and Colombia.TaskUs is an equal opportunity employer. If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

TaskUs is an Equal Opportunity Employer

Bilingual Customer Care Specialist Spanish/English

About TaskUs Egypt