Job Summary
As a Teammate, you will be providing support, often in a Technical Tier 1 profile. The role involves customer service activities and typically requires a focus on customer satisfaction and issue resolution.

Key Responsibilities
While specific task details are not outlined, the role generally provides first-line support, troubleshooting, and ticket resolution in a customer service environment.

Required Qualifications & Skills

Language Proficiency:
- Portuguese: B2+ proficiency (fluent written and spoken Portuguese is required).
- English: B1+ proficiency.
Experience: A minimum of six months of Customer Service Representative (CSR) experience. Technical experience (basic troubleshooting) is a plus.
Education: Graduates, gap-year students, drop-outs, and undergraduate students without educational commitments are eligible to apply.

Compensation and Work Details

KPIs: Variable KPIs are guaranteed for the first three months (Based on Adherence & Attendance only).
Work Schedule: Rotational shifts (Morning/Night/Overnight) with 5 working days and 2 days off.
Work Setup: Onsite (In-center).
Transportation: Provided.

Portuguese /English Customer Support

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